Customer Support Center
TECHNICAL SUPPORT
HAVING TROUBLE WATCHING
STREAMING VIDEOS?
Make sure you have the latest version of your browser updated. Get the latest version of Mozilla FireFox or Internet Explorer. Also be sure you have the latest version of Adobe Flash.
DOWNLOADED VIDEOS NOT PLAYING
ON MY COMPUTER
RECOMMENDED PLAYER. If you are having trouble playing videos that you have downloaded, we suggest you download the program VLC. It plays all the formats we distribute without issue. Download VLC for Windows | VLC for Mac

Another option is to update your computer's media player to it's latest version. Click on your preferred player to download its latest version: Windows Media Player, Quicktime, RealOne Video.
IS MY CONNECTION SPEED
GOOD ENOUGH?
Our Hi Bandwidth videos require 1300kbps and Low bandwidth videos require 900kbps to stream smoothly. Please Click here to test your connection speed
HOW TO PLAY WINDOWS MEDIA FILES
IN A QUICKTIME PLAYER?
With Windows Media® Components for QuickTime, by Flip4Mac™, you can play Windows Media files (.wma and .wmv) directly in QuickTime Player and view Windows Media content on the Internet using a Web browser. Windows Media playback is provided free of charge. By purchasing an upgrade directly from Flip4Mac, you can import Windows Media files for editing and create Windows Media files for distribution. To learn more about these advanced features, visit the Flip4Mac Web Site.
LOG-IN PROBLEMS
If you are having trouble loging in, please visit our Log-In Problems FAQ Page.
BROWSING SETTINGS
(ENABLING COOKIES)
Please make sure Cookies are enabled.
How to enable cookies in Internet Explorer?
How to enable cookies in Mozilla FireFox?

Please make sure your JavaScript settings are turned on.
How to enable javascript in your browser?
FIREWALL SETTINGS
Please verify that your Personal Firewall settings are correct: Firewalls, such as Norton Internet Security, are generally good things to have, but they sometimes interfere with our site. If you are behind a firewall contact your network administrator to see if you can have direct access to the internet from your computer. If you have a personal firewall, disable it while you are visiting our website, and turn it back on when you leave.
RECOMMENDED BROWSERS
We recommend the latest versions of Internet Explorer, Mozilla Firefox, Safari, Opera, and Chrome
ADOBE FLASH
Adobe Flash Professional is an application for developing rich content, user interfaces, and web applications. Adobe Flash Player is a multiplatform client runtime. Web users must download and install the lastest version of Flash Player to view and interact with SWF content. For more information see Adobe.com
I was able to successfully login with your password so please try the following steps and you should have access with no problems.
1. Ensure you are using a new browser , we recommend the latest version of [http://www.mozilla.org/products/download.html?product=firefox-11.0] firefox.

2. Make sure you are copy and pasting the user name and password from the confirmation email you received, typos are common and also be sure there is no space at the end of the user name or password. If you need to reset your password please use our reset tool here > [https://secure.fetishnetwork.com/member-support/unblock.php] https://secure.fetishnetwork.com/member-support/unblock.php

3. Restart your browser and if that doesn't work restart your computer.

4. Make sure Cookies are enabled. [http://www.timeanddate.com/custom/cookiesie.html] How to enable cookies in Internet Explorer? [http://www.timeanddate.com/custom/cookiesmozilla.html] How to enable cookies in Mozilla FireFox?

5. Please make sure your JavaScript settings are turned on. [http://www.tranexp.com/win/JavaScript-enabling.htm] How to enable javascript in your browser?

Didn't find your answer? Contact Us.